Public Service Innovation in Handling Cases of Violent Bullying in Serang City in 2024
Keywords:
Public Service, Innovation, Bullying, Violence, EducationAbstract
This study aims to analyze the public service innovation implemented by the Department of Education and Culture of Serang City in addressing bullying in educational institutions through the establishment of the Task Force for the Prevention and Handling of Violence (TPPK). The background of this research is based on the high rate of violence, particularly bullying, which remains prevalent in schools, and the urgent need for innovative efforts that are effective and address the root causes. This research uses a qualitative approach with a case study method and data collection techniques including interviews, observations, and documentation. The analysis is based on five innovation indicators proposed by Everett M. Rogers: relative advantage, compatibility, complexity, trialability, and observability. The findings indicate that this innovation offers a relative advantage over previous methods and aligns with the public's empathetic values. However, challenges remain, including a lack of coordination among stakeholders, limited program trials, and insufficient transparency and service sustainability. In conclusion, although the TPPK innovation has provided benefits, further evaluation is needed to ensure the program operates more effectively, transparently, and inclusively across all sectors of society.
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